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IT Service Management
Software testing
Technical Support
Troubleshoot
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Windows Server
ICT Support Analyst @
01 February 2023 - 30 June 2025
Installed software on over 100 new laptops (Updates, Windows 10 & 11), solved printer issues, worked with a ticketing system to resolve IT issues (Europe and Africa), created accounts in Shark system, managed ticketing in Cherwell system, handled hardware and software-related issues.
Intern @
01 January 2022 - 30 June 2022
Resolved internet issues for Proximus customers at home, assisted the responsible person.
Intern @
01 September 2021 - 31 December 2021
Installed electrical systems in residential new builds and businesses.
Warehouse worker @
01 July 2021 - 31 July 2021
Performed packaging work: weighed, measured, and packaged glass for shipment.
Pc technicus @
01 September 2022 - 30 June 2025
Training in computer technology including PC adjustments, installations, and related hardware.