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Anne-Sophie De Caluwe

Project Leader IT S2E Services & Support @ KBC Global Services
Oost-Vlaanderen, België

Dynamic and value-driven executive with over 25 years’ experience in various industries, such as Software, Biotech, Training and Consulting, focusing on development, transformative change and game-changing operational excellence with a human touch.

Top functies

Business Analyst2 - 5 years
Consultant (Specialist)2 - 5 years
Process Analyst> 10 years
Project / Program Manager< 2 years

Miscellaneous

Project Management
Communication and Relationship-Building Skills

SAP

SAP

Back-end

Cocoa / Objective-C

Cloud

ServiceNow

Sales

Customer Service
Taal
Moedertaal Dutch
Dutch
Moedertaal
German
Moedertaal
English
Vloeiend
French
Vloeiend
Spanish
Gemiddeld
Werkervaring
Since 1998
Project Leader IT S2E Services & Support @ KBC Global Services
01 August 2025 - 01 March 2026

Leading IT support and service projects, focusing on IT solutions and improvements.

Analyst IT S2E Services & Support @ KBC Global Services
01 September 2024 - 01 August 2025

Conducting analyses to enhance IT services and support across the organization.

Process Manager IT Asset Management @ KBC Global Services
01 October 2022 - 01 September 2024

Managing and optimizing IT asset processes to improve efficiency.

Head of Customer Service @ Vinçotte
01 April 2022 - 01 October 2022

Overseeing customer service operations, ensuring quality and satisfaction.

ICT Business Partner @ Vinçotte
01 April 2018 - 01 March 2022

Acting as the primary liaison between the IT department and business executives.

Customer Service Manager @ Vinçotte
01 January 2017 - 01 July 2018

Managing HR, IT, and quality processes to improve customer service.

Administration Manager @ Vinçotte
01 April 2013 - 01 December 2016

Aligning and optimizing processes within the administration department.

Division Manager @ Wase Werkplaats
01 December 2011 - 01 November 2012

Managing operations within packaging and labelling.

Trainer / Coach / Consultant @ CiEP Training and Coaching
01 May 2007 - 01 April 2012

Providing training and coaching on effective working and collaboration.

Process Implementation Manager @ Roche Diagnostics Belgium
01 March 2003 - 01 July 2007

Analyzing and optimizing processes with a focus on quality management.

Purchasing & Facility Manager @ Roche Diagnostics Belgium
01 January 2001 - 01 February 2003

Overseeing procurement and facilities management.

Financial controller @ SAP
01 February 2000 - 01 January 2001

Preparing intercompany invoices and managing budget preparation.

Management Assistant @ SAP
01 April 1998 - 01 January 2000

Supporting EMEA regional operations and global support coordination.

Opleiding
Since 1993
European Secretary @ Akademie für Betriebswirtschaft und Welthandelsprachen
01 January 1995 - 01 January 1998
Romanic Philologie @ Ruprecht-Karls-Universität Heidelberg
01 January 1993 - 01 January 1996
Connect with Anne-Sophie De Caluwe

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