Sharbel malke

ITIL training and Microsoft 365 skills development. Developing the ability to solve problems.

In our role as a support team, we take the initial contact with end users and perform the first steps of troubleshooting.

Started as an IBO at Biocartis to learn the ins and outs of a 1st line helpdesk. Completed after successful training of 6 months resulting in a permanent contract.