Top roles
Helpdesk / Support2 - 5 years
Systems

Windows

Microsoft 365 / Office 365
Hardware
Active Directory / Windows Server
SCCM / MS Configuration Manager
Miscellaneous
Technical Support

Excel
SAP

SAP
Language
Native Dutch
Dutch
Native
English
Good
French
Good
Spanish
Average
Italian
Average
Work experience
Since 2021
IAM Agent / Support engineer @ Luminus
01 April 2021 - Present
Education experience
Since 2017
Basic First-Line IT Training @ ConsultGen's Accademy
01 January 2021 -
Training in software, hardware, and network troubleshooting.
IT Helpdesk Training @ Intec Brussels
01 September 2020 - 31 March 2021
In-depth training for System & Network Administrator roles.

Administration @ TechData
01 September 2017 - 30 June 2019
Internship focusing on SAP and customer service.
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