Top roles
Helpdesk / Support< 2 years
Systems

Windows
Active Directory / Windows Server

Microsoft 365 / Office 365
Network/Telecom

Cisco
Back-end

PowerShell
Cloud
ServiceNow
Language
Native Dutch
Dutch
Native
English
Fluent
French
Good
Ukrainian
Good
Work experience
Since 2023
IT Support Engineer @ Sopra Steria-Ypto
01 December 2023 - 31 May 2024
Provided IT support, resolved technical issues, and managed incident tickets across several departments.
Education experience
Since 2021
IT Support Engineer @ Coursera
01 November 2023 - 30 November 2023
Completed Google IT Support Engineer certification through Coursera.

Business Management - Supply Chain Management @ Odisee
01 September 2021 - 30 June 2023
Earned a Bachelor's degree focusing on supply chain management.

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