Profile | Editx

Helpdesk / Support< 2 years

Windows Server

Active Directory / Windows Server

ITIL

Google Cloud

Python

VoIP

Language

Good English

English

Good

Dutch

Average

Work experience

Since 2020

Deskside IT support L2/L3 @ Syensqo

01 August 2023 - 05 July 2024

Workstations & smartphones administration, Windows deployment, asset management, meeting rooms & VC support, hardware & software troubleshooting.

Deskside IT support L2 @ Solvay

01 March 2023 - 31 July 2023

Workstations & smartphones administration, Windows deployment, asset management, meeting rooms & VC support, hardware & software troubleshooting.

Deskside IT support L2 @ Linklaters

01 April 2021 - 30 September 2021

Workstations & smartphones administration, Windows deployment, asset management, meeting rooms & VC support, hardware & software troubleshooting.

Helpdesk IT support L1 @ European Commission - DIGIT

10 February 2020 - 15 January 2021

First call resolution, password reset, apps troubleshooting, basic network troubleshooting.

Education experience

Since 2000

Marketing Management @ EPHEC

01 September 2011 - 30 June 2013

Bachelor in Marketing Management (to be completed)

Higher Secondary Education @ Institut Saint-Albert

01 September 2000 - 30 June 2007

Certificate of Higher Secondary Education

Kongkeo Xayavongkeo