Rôles occupés
Développeur / Programmeur> 10 years
Change Manager< 2 years
Consultant (Specialist)5 - 10 years
Helpdesk / Support< 2 years
Project / Program Manager2 - 5 years
Cloud
Azure
ServiceNow
Miscellaneous
Project Management
ITIL
Back-end
SQL
Agile
Agile/Scrum
Langues
Maternelle Dutch
Dutch
Maternelle
English
Bon
Français
Bon
Expériences professionnelles
Since 2005
Problem & Change Analyst/Manager @ Atrias
01 January 2021 - 31 December 2023
Identifying & resolving issues with TOPDesk ITSM automation and managing & authorizing changes to IT Services.
IT Consultant @ Degroof Petercam
01 January 2017 - 31 December 2020
Implementation of ServiceNow at the internal service center and transformation of the JML process.
IT Consultant @ McKinsey & Company
01 January 2012 - 31 December 2016
Managed asset lifecycle and IT services at both internal & client events.
Software analyst/developer @ LM-Focus BVBA
01 January 1991 - 31 December 2016
Co-owner involved in all processes regarding the development of software for retailers, wholesales & agencies.
Project manager @ Schering-Plough
01 January 2006 - 31 December 2009
Setup of the local intranet after company merger with Merck.
User Support Coordinator @ Pietercil Group
01 January 2005 - 31 December 2006
Setup of an ITSM tool for merged companies and managed VoIP telephony rollout.
Études et diplômes
Since 1989
Scrum Master @ the Scrum Institute
01 May 2021 - 01 May 2021
Certified Scrum Master.
MBTI @ McKinsey & Company
01 January 2015 - 31 December 2015
MBTI at the workplace.
ITIL @ Pietercil Group
01 January 2005 - 31 December 2005
ITIL Foundation certification.
IT @ Hogent
01 January 1989 - 31 December 1991
Bachelor in Information Technology.
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