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Cloud
Azure
ServiceNow
Miscellaneous
Project Management
ITIL
Back-end
SQL
Agile
Agile/Scrum
Problem & Change Analyst/Manager @
01 January 2021 - 31 December 2023
Identifying & resolving issues with TOPDesk ITSM automation and managing & authorizing changes to IT Services.
IT Consultant @
01 January 2017 - 31 December 2020
Implementation of ServiceNow at the internal service center and transformation of the JML process.
IT Consultant @
01 January 2012 - 31 December 2016
Managed asset lifecycle and IT services at both internal & client events.
Software analyst/developer @
01 January 1991 - 31 December 2016
Co-owner involved in all processes regarding the development of software for retailers, wholesales & agencies.
Project manager @
01 January 2006 - 31 December 2009
Setup of the local intranet after company merger with Merck.
User Support Coordinator @
01 January 2005 - 31 December 2006
Setup of an ITSM tool for merged companies and managed VoIP telephony rollout.
Scrum Master @
01 May 2021 - 01 May 2021
Certified Scrum Master.
MBTI @
01 January 2015 - 31 December 2015
MBTI at the workplace.
ITIL @
01 January 2005 - 31 December 2005
ITIL Foundation certification.
IT @
01 January 1989 - 31 December 1991
Bachelor in Information Technology.
