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Mustapha kochchif

IT Support Engineer @ LAGARDERE TRAVEL RETAIL NV
Flemish Brabant, Belgium

Ensuring reliable and efficient IT systems through responsive technical support and a proactive approach.

Top roles

Helpdesk / Support> 10 years
Technical Analyst< 2 years

Systems

Virtualization
Active Directory / Windows Server
SCCM / MS Configuration Manager

Miscellaneous

Operating systems
Technical Support

Network/Telecom

Network
Language
Native French
French
Native
English
Good
Dutch
Average
Work experience
Since 2005
IT Support Engineer @ LAGARDERE TRAVEL RETAIL NV
01 January 2025 - 01 March 2025

Delivered technical support for workstations, networks, and systems

TECHNICAL SUPPORT SCAN & PRINT @ Canon
01 January 2018 - 01 January 2024

Installed and configured end-user devices (clients, laptops, printers, phones). Deployed SCO (NCR) and payment terminals (Atos Worldline). Managed mobile devices (Android, iOS, Windows). Resolved incident tickets and maintained technical documentation.

OPERATOR TECHNICIAN @ SYMETA HYBRID (COLRUYT)
01 January 2016 - 01 January 2017

Adjustment and quality control of automated equipment to ensure optimal performance.

ADMINISTRATOR BACK OFFICE EXECUTIVE @ PLUXEE (SODEXO)
01 January 2005 - 01 January 2016

Creation, analysis, and configuration using IRIS Power Scan 11 (IRIS). End-user assistance, creation of manuals, and delivery of training sessions.

Education experience
Since 2001
Systems and Network Engineer @ Athenée Saucy - Liège
01 January 2025 - 31 December 2025

Advanced training in systems and network engineering preparing for modern IT infrastructure challenges.

System Administrator specialized in Virtualization @ EFP - Uccle
01 January 2024 - 31 December 2024

Professional training targeted at system administration with a focus on virtualization technologies.

IT Technician @ Technocité - Hornu
01 January 2001 - 31 December 2001

IT Technician program focused on providing foundational knowledge in IT.

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