Jayant Palande

Senior IT Service Desk/Incident Management Executive @ KoinWorx BV

Brussels, Belgium

I am an IT Support Specialist with over 15+ years of experience providing comprehensive technical support across diverse IT environments. My expertise spans managing complex IT infrastructures, troubleshooting a wide range of technical issues, and delivering exceptional customer service. I excel at bridging the gap between users and IT systems, ensuring smooth operations, minimal downtime, and maximum efficiency. My deep technical knowledge and proactive approach allow me to anticipate and resolve issues quickly, making me a reliable and valuable resource for both users and organizations.

Top roles

Helpdesk / Support> 10 years

Sales< 2 years

Miscellaneous

Project Management

ITIL

Back-end

SQL

Front-end

JQuery

Cloud

ServiceNow

Systems

Solaris

Language

Fluent English

English

Fluent

Hindi

Fluent

Work experience

Since 2007

Senior IT Service Desk/Incident Management Executive @ KoinWorx BV

01 September 2016 - 30 November 2024

Resolving hardware, software, network, and system issues. Logging and categorizing incidents, prioritizing based on severity and impact, handling user requests for services, maintaining a knowledge base, and providing feedback on ticket status.

Quote owner IS Centre Of Excellence Team (Europe Region) @ Orange Business Services

01 April 2016 - 31 August 2016

Working on deals/RFPs for equipment-based services, providing flexible billing, and ensuring channel policy adherence.

Service Desk & Incident Management Executive @ WNS Global Services

01 November 2007 - 31 December 2015

Incident detection and logging, classification, investigation, resolution, monitoring, providing advice, and training on incident management.

Education experience

Since 2007

Project Management @ sikkim manipal university

01 January 2015 - 01 December 2017

MBA in Project Management.

Information Technology @ Mumbai University

01 November 2007 - 01 December 2015

Bachelor's degree in Information Technology.