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Jayant Palande

Senior IT Service Desk/Incident Management Executive @ KoinWorx BV
Brussel, België

I am an IT Support Specialist with over 15+ years of experience providing comprehensive technical support across diverse IT environments. My expertise spans managing complex IT infrastructures, troubleshooting a wide range of technical issues, and delivering exceptional customer service. I excel at bridging the gap between users and IT systems, ensuring smooth operations, minimal downtime, and maximum efficiency. My deep technical knowledge and proactive approach allow me to anticipate and resolve issues quickly, making me a reliable and valuable resource for both users and organizations.

Top functies

Helpdesk / Support> 10 years
Sales< 2 years

Miscellaneous

Project Management
ITIL

Back-end

SQL

Front-end

JQuery

Cloud

ServiceNow

Systems

Solaris
Taal
Vloeiend English
English
Vloeiend
Hindi
Vloeiend
Werkervaring
Since 2007
Senior IT Service Desk/Incident Management Executive @ KoinWorx BV
01 September 2016 - 30 November 2024

Resolving hardware, software, network, and system issues. Logging and categorizing incidents, prioritizing based on severity and impact, handling user requests for services, maintaining a knowledge base, and providing feedback on ticket status.

Quote owner IS Centre Of Excellence Team (Europe Region) @ Orange Business Services
01 April 2016 - 31 August 2016

Working on deals/RFPs for equipment-based services, providing flexible billing, and ensuring channel policy adherence.

Service Desk & Incident Management Executive @ WNS Global Services
01 November 2007 - 31 December 2015

Incident detection and logging, classification, investigation, resolution, monitoring, providing advice, and training on incident management.

Opleiding
Since 2007
Project Management @ sikkim manipal university
01 January 2015 - 01 December 2017

MBA in Project Management.

Information Technology @ Mumbai University
01 November 2007 - 01 December 2015

Bachelor's degree in Information Technology.

Connect with Jayant Palande

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