Bogdan R. Mihai

Client : MasterCard HQ Europe - Waterloo, Belgium
• Provided multilingual IT support (EN/FR/RO) on-site and remotely.
• Resolved hardware, software, and Windows 10 issues.
• Managed tickets in BMC Helix and supported ITIL processes.
• Handled AD, GPOs, Symantec, and IT assets.
• Delivered Help Corner support and ensured secure operations.

Maintained and repaired PCs, laptops, and printers.

Handled issues on multiple operating systems.

Suggested cost-effective repair solutions.

Kept devices and inventory updated.

Solved problems quickly and securely.

Handled scheduling, calls, and invoices.

Provided multilingual help and client service.

Supported Windows, macOS, Android, and iOS.

Repaired printers, smartphones, and tablets.

Managed backups and antivirus updates.

Clients in Anatanarivo, Madagascar

Provided multilingual IT support and training across Windows, Mac, and mobile platforms. Ensured secure and efficient system performance, implemented IT procedures, and optimized workflows. Delivered user assistance, software setup, and upgrades while advising management on tech solutions.

Diagnosed and fixed computer issues.

Managed inventory and tracked repairs.

Followed procurement and repair rules.

Communicated with customers clearly.

Helped plan ITC Workshop improvements.

Handled admin tasks like invoicing and HR records.

Designed company visuals and managed social media.

Coordinated construction teams across countries.

Translated between managers and workers.

Managed electrical tasks on-site.

Partially completed a CEFA vocational program combining study and on-site training. Assisted in electrical wiring and installations under supervision, gaining hands-on experience in troubleshooting and safety compliance.

Internationally recognized qualification demonstrating advanced proficiency in English. Confirms the ability to communicate effectively and naturally in complex professional, academic, and social contexts, with strong reading, writing, listening, and speaking skills.

Intensive training focused on developing advanced English skills in speaking, writing, reading, and listening. Completed as part of the preparation for the Cambridge English: Advanced certificate issued by Cambridge Assessment International Education.

Recognized certification validating practical skills in IT systems, hardware and software installation, troubleshooting, and user support. Demonstrates the ability to manage workstation environments, perform preventive maintenance, and provide technical assistance in professional settings.

Comprehensive hands-on training focused on IT support, network administration, troubleshooting, and user assistance. Covered core technologies including Windows, hardware setup, software configuration, and basic networking. Emphasized practical problem-solving, teamwork, and customer-oriented service.

Partial Studies in engineering, manufacturing and construction: electricity and energy

Partial Studies in arts and humanities

Generic programmes and qualifications

Genericprogrammes and qualifications

Generic programmes and qualifications