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Bogdan R. Mihai

IT Field Services Technician @ Mastercard - Europe HQ ( via Stefanini - Belgium )
Waals-Brabant, België

Hi,
I’m Bogdan, an experienced IT technician with a background in client support and solutions-focused service. I’ve worked with companies and NGOs like OXFAM Belgium, supported IT and admin operations in Madagascar, and bring multilingual skills and adaptability to high-pressure environments.

Top functies

Data Analyst2 - 5 years
Consultant (Specialist)5 - 10 years
Helpdesk / Support< 2 years
Manager / Director< 2 years
Trainer2 - 5 years

Miscellaneous

Human-computer interaction
IT Service Management
Remedy
Desk Support
Technical Support
Critical thinking
time management
Teaching skills
Excel
Project Management
ITIL
IT Project Management
Social media
Chatbot
Marketing skills

Systems

Desktop / PC
Hardware
Windows
Microsoft 365 / Office 365
Linux
Mac OS
Active Directory / Windows Server
SCCM / MS Configuration Manager

Network/Telecom

WAN / LAN
Network
Firewall
3G / 4G / 5G

Back-end

Mobile devices
Android
iOS

Cloud

Cloud
Azure

Security

Cybersecurity
Malware

HR / Sourcing

writing job ads
Payroll

Sales

Customer Service
Communication skills

CMS

Wordpress

Microsoft Dynamics 365

M365
Taal
Moedertaal French
French
Moedertaal
Romanian
Moedertaal
English
Vloeiend
Dutch
Gemiddeld
Werkervaring
Since 2006
IT Field Services Technician @ Mastercard - Europe HQ ( via Stefanini - Belgium )
16 May 2022 - Present

Provided multilingual support in English, French, and Romanian, ensuring seamless user communication. Fixed hardware and software issues on various devices. Tracked IT assets and investigated missing equipment.
Supported users in English, French, and Romanian. Managed tickets using BMC Helix and ensured fast resolution.

Technician IT @ TMF Compta (Belgium)
01 February 2022 - 30 April 2022

Maintained and repaired PCs, laptops, and printers.

Handled issues on multiple operating systems.

Suggested cost-effective repair solutions.

Kept devices and inventory updated.

Solved problems quickly and securely.

Administrative Assistant & IT Support @ Professional Workers scrl (Belgium)
01 January 2018 - 28 February 2022

Handled scheduling, calls, and invoices.

Provided multilingual help and client service.

Supported Windows, macOS, Android, and iOS.

Repaired printers, smartphones, and tablets.

Managed backups and antivirus updates.

IT Consultant @ Freelance (Leifheit Soehnle - Madagascar)
01 October 2017 - 22 December 2017

Gave IT advice and system training.

Solved tech problems efficiently.

Matched IT tools to business needs.

Communicated clearly with clients.

Promoted smarter tech use.

Head of IT department @ Freelance (Sitma S.A. - Madagascar)
01 August 2017 - 22 December 2017

Oversaw all IT operations.

Created and enforced IT policies.

Matched tech strategies to business goals.

Managed systems and infrastructure.

Led IT planning and coordination.

Executive Coordinator @ Freelance (ATM International Movers - Madagascar)
17 June 2017 - 22 December 2017

Advised on tech use for business goals.

Trained users on IT systems.

Provided fast tech support.

Improved processes with teamwork.

Helped boost efficiency through IT.

IT Technician & Cashier @ Oxfam Ixelles Computershop (Volunteer Contract)
01 August 2016 - 15 June 2017

Diagnosed and fixed computer issues.

Managed inventory and tracked repairs.

Followed procurement and repair rules.

Communicated with customers clearly.

Helped plan ITC Workshop improvements.

IT Support Services @ Freelance (Cross Location)
01 January 2005 - 31 March 2015

Offered IT help for laptops, PCs, and networks.

Fixed system errors and hardware issues.

Installed and configured new equipment.

Maintained antivirus and backup systems.

Responded quickly to all client needs.

Multi-tasking associate @ Domino Construct sprl and Euro Expert Construct sprl (Belgium)
02 January 2006 - 15 December 2010

Handled admin tasks like invoicing and HR records.

Designed company visuals and managed social media.

Coordinated construction teams across countries.

Translated between managers and workers.

Managed electrical tasks on-site.

Opleiding
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