Guilhem Rotschi

Brussels, Belgium

I'm proficient in Level 1 to 3 user support, network, and systems administration (firewall, switches, servers), Office 365 management (Exchange, SharePoint, Azure AD). Customer service orientated with strong problem-solving, multitasking and communication skills, I know how to be patient with all customers. I can handle server monitoring, backup management, and IT equipment installation. I also have skills in workstation repair, after-sales service management, and technical documentation writing.

Tech stack

Systems

SharePoint

Windows

Exchange

Cloud

Azure

Miscellaneous

IT Service Management

Back-end

PowerShell

Language

Native French

French

Native

English

Good

Work experience

Education experience

Since 2015

Helpdesk Level 1 to 2 @ M2I Lyon

14 December 2020 - 16 March 2021

Numeric Systems and Networks @ ORT Lyon

01 September 2017 - 02 July 2019

Baccalauréat STI2D in Energy and Environment @ Lycée Pablo Neruda, Saint Martin d’Hères

01 September 2015 - 02 July 2017