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Support Engineer @
01 February 2024 -
Provided end-user support for over 100 clients, managing a wide range of technical issues across diverse infrastructures with full administrative access. Diagnosed and resolved hardware, software, and network problems, ensuring minimal downtime and high customer satisfaction.
Software and Firmware tester @
01 September 2020 - 01 October 2022
Led testing efforts across multiple firmware and software projects for printer devices, focusing on troubleshooting complex issues and ensuring product stability and performance.
Administrative Assistant @
01 November 2019 - 01 December 2019
Led the successful migration of client user data into a centralized database.
System and Network Administration @
01 January 2022 - 01 January 2024
Associate’s degree (Highest honor) – System and Network administration
Informatica @
01 January 2010 - 01 January 2016
A2 - Informatica