Top roles
Business Analyst> 10 years
Sales< 2 years
Back-end

SQL
CRM

Salesforce
Modeling Languages
BPM / BPMN
Business Intelligence

QlikView / Qlik Sense
Systems

Microsoft 365 / Office 365
Sales
Customer Service
Language
Fluent English
English
Fluent
French
Fluent
Dutch
Average
Work experience
Since 2005
Voice Business Analyst @ BICS
01 January 2015 - 31 December 2024
Voice Commercial Analysis – Voice Trading - Profit Optimization, Swaps Management & follow up, Voice Traffic Routing, Commercial Guidance to the Sales Teams, Reporting & Dashboard Issuing.

Compliance Analyst @ The Bank of New York Mellon
01 January 2011 - 31 December 2014
Due Diligence – KYC processing (Know Your Customer), AML, CFT & OFAC (Anti Money Laundering & CFT), New Accounts On-boarding, On-boarding Processes Innovation, Risk Assessment of Processes Automation.

Settlement Analyst @ The Bank of New York Mellon
01 January 2006 - 31 December 2011
Settlement – Transactions Analysis & Securities Settlement: DVP, DVF, RVP, RVP, STIF, Reporting.

Sales Representative @ PIMP JUICE ENERGY DRINK
01 January 2005 - 31 December 2006
Brand Development & Customer Relationship Management: Marketing – Prospecting within Business to Business - Conditions and Pricing Setting/Negotiations/Promotions/Selling Guidance.
Education experience
Since 2001
Corporate Management & HR @ HEL - Haute Ecole LIEGE
01 January 2001 - 01 January 2004
Bachelor’s degree in Corporate Management & HR
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