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Joseph Agustin

Customer Service Delivery @ 21Net NV / Nomad Digital
Brussels, Belgium

Engineer with experience in customer service delivery, IT support, and telecommunications. Strong background in configuration and testing of network equipment, quality assurance, and technical assistance.

Top roles

Helpdesk / Support< 2 years
Quality Specialist< 2 years

Systems

Virtualization
Windows Server
Active Directory / Windows Server

Back-end

Bash
PowerShell

Network/Telecom

TCP/IP
Language
Fluent English
English
Fluent
Dutch
Good
Finnish
Average
Work experience
Since 2007
Customer Service Delivery @ 21Net NV / Nomad Digital
01 August 2017 - 31 July 2019

Support a project over the entire duration of contract by; Building proof of concept; Performing test cases based on the scope and requirements of a project; Configuring, testing and repair of network equipment; Fleet monitoring; Service and maintenance on site.

IT Specialist @ Smartmatic TIM Corporation
01 April 2013 - 31 May 2013

First line of support in the Commission on Election National Support Center.

Quality Assurance, Site Engineer @ Huawei Technologies Philippines, Inc.
01 December 2011 - 31 December 2012

Facilitates hardware installation training to sub-contractors; Works closely with partners to ensure timely implementation of telecom works in accordance with standards; Conducts on-site quality audit; Rectifies issues and alarms on site; Prepares readiness for site acceptance.

Provisioning Engineer @ Bayan Telecommunications Inc
01 March 2007 - 31 October 2011

Single point of contact in the activation and reconfiguration of client’s data circuits (DSL, EVDO, DLL, IPVPN) within SLA; Provides technical assistance to field technicians in the installation and testing of newly activated circuits; Provides training and support to new colleagues.

Education experience
Since 2000
Electronics and Communications Engineering @ Mariano Marcos State University, Philippines
01 May 2000 - 01 April 2006

Bachelor of Science in Electronics and Communications Engineering.

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