Profile | Editx

Top roles

Developer / Programmer< 2 years

Helpdesk / Support> 10 years

Sales< 2 years

Back-end

SQL

Microsoft Dynamics 365

MS Exchange Server

Miscellaneous

Visual Basic

Systems

Active Directory / Windows Server

Network/Telecom

VoIP

Language

Native French

French

Native

English

Fluent

Dutch

Good

Work experience

Since 2001

Helpdesk Manager (SDM) @ Toyota Belgium

01 February 2018 - 01 May 2025

Supervised a helpdesk team, coordinated intervention planning, and prioritized tasks, continuously improving IT procedures to optimize service quality and response times.

Field Engineer @ Getronics

01 January 2005 - 01 February 2018

Resolved user problems for the ING Bank and provided technical support, including the installation and upgrading of software and hardware.

Helpdesk internal and external @ Record Bank

01 January 2004 - 01 January 2005

Provided phone support for all agents, managed stock, and installed hardware.

Assistant Shop @ Courir

01 December 2002 - 01 November 2003

Advised customers on sales, managed cash register, and planned tasks for salesmen.

Programmer @ United ICT Solutions

01 August 2001 - 01 January 2002

Accommodated code modifications in the Client Database Marsh and tested new zones.

Programmer @ S.A. Bull

01 February 2001 - 01 July 2001

Enhanced monetary zones across various programs using Perl for Cobol adjustments.

Education experience

Since 1998

D.A.O. 3D @ St Joseph

01 September 2003 - Present

Education on D.A.O. 3D.

Web Development @ IEPS Evere

01 September 2010 - 30 June 2011

Education on Web development.

D.A.O. 2D @ St Joseph

01 September 2002 - 31 January 2003

Certificate on D.A.O. 2D.

English @ I.E.S.T.E

01 September 2000 - 30 June 2000

Certificate in English (18H/Week).

Computer Science @ I.E.S.T.E

01 September 1998 - 30 June 2000

Certificate in Computer science.

Mohamed El Kabou