Mohamed El Kabou

Supervised a helpdesk team, coordinated intervention planning, and prioritized tasks, continuously improving IT procedures to optimize service quality and response times.

Resolved user problems for the ING Bank and provided technical support, including the installation and upgrading of software and hardware.

Provided phone support for all agents, managed stock, and installed hardware.

Advised customers on sales, managed cash register, and planned tasks for salesmen.

Accommodated code modifications in the Client Database Marsh and tested new zones.

Enhanced monetary zones across various programs using Perl for Cobol adjustments.

Education on Web development.

Certificate on D.A.O. 2D.

Certificate in English (18H/Week).

Certificate in Computer science.