Ilaria Salib

IT 1st line - 2nd line support - Technical Writer @ Engie GEMS

Antwerp, Belgium

Hardworking and reliable Workplace Support Engineer with strong values of honesty, responsibility, and teamwork. Experienced in IT workplace support, migrations, and colleagues training, with proven ability to self-learn (from languages to IT related courses to be able to start a career in IT) and technical documentation. Skilled in creating clear and structured user guides, internal documentation, and knowledge base articles. Known for autonomy, initiative, and effective communication with both users and colleagues.

Top roles

Helpdesk / Support2 - 5 years

Miscellaneous

Project Management

ITIL

Systems

Citrix

Back-end

PowerShell

Cloud

ServiceNow

Microsoft Dynamics 365

M365

Language

Native Arabic

Arabic

Native

English

Fluent

French

Fluent

Dutch

Fluent

Work experience

Since 2019

IT 1st line - 2nd line support - Technical Writer @ Engie GEMS

01 September 2022 -

Provided IT support and technical writing services, including policy documentation, knowledge base articles, and project management for migrations.

Customer Engineer @ Gigmos – Microsoft

01 January 2022 - 01 September 2022

Handled customer support, focusing on efficient issue resolution and service availability in the Microsoft ecosystem.

Customer Engineer @ Concentrix - Microsoft

01 November 2019 - 01 July 2020

Resolved customer issues in the Microsoft environment, implementing support strategies to enhance service delivery.

Education experience

Since 2015

Management et économie internationale @ Université de Poitier

01 September 2015 - 30 June 2019

Completed a Bac +4 degree, focusing on international management and economics.

Ilaria Salib

Top roles

Miscellaneous

Systems

Back-end

Cloud

Microsoft Dynamics 365

Welcome back

Welcome on board!