Ilaria Salib

IT 1st line - 2nd line support - Technical Writer @ Engie GEMS

Antwerpen, België

Hardworking and reliable Workplace Support Engineer with strong values of honesty, responsibility, and teamwork. Experienced in IT workplace support, migrations, and colleagues training, with proven ability to self-learn (from languages to IT related courses to be able to start a career in IT) and technical documentation. Skilled in creating clear and structured user guides, internal documentation, and knowledge base articles. Known for autonomy, initiative, and effective communication with both users and colleagues.

Top functies

Helpdesk / Support2 - 5 years

Miscellaneous

Project Management

ITIL

Systems

Citrix

Back-end

PowerShell

Cloud

ServiceNow

Microsoft Dynamics 365

M365

Taal

Moedertaal Arabic

Arabic

Moedertaal

English

Vloeiend

French

Vloeiend

Dutch

Vloeiend

Werkervaring

Since 2019

IT 1st line - 2nd line support - Technical Writer @ Engie GEMS

01 September 2022 -

Provided IT support and technical writing services, including policy documentation, knowledge base articles, and project management for migrations.

Customer Engineer @ Gigmos – Microsoft

01 January 2022 - 01 September 2022

Handled customer support, focusing on efficient issue resolution and service availability in the Microsoft ecosystem.

Customer Engineer @ Concentrix - Microsoft

01 November 2019 - 01 July 2020

Resolved customer issues in the Microsoft environment, implementing support strategies to enhance service delivery.

Opleiding

Since 2015

Management et économie internationale @ Université de Poitier

01 September 2015 - 30 June 2019

Completed a Bac +4 degree, focusing on international management and economics.

Ilaria Salib

Top functies

Miscellaneous

Systems

Back-end

Cloud

Microsoft Dynamics 365

Welkom terug

Welkom aan boord!