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Nigel Debruyne

Customer Success Manager @ ATA IT
Antwerp, Belgium

From an early age, my passion for technology was ignited by my father, leading me to explore the world of computers. As I matured, I discovered that my true fulfillment in IT comes from both helping end users or companies, ensuring users receive quick and effective solutions to their challenges. But also the never ending need to improve yourself to keep up with current technologies and trends. I thrive in collaborative environments, where I can work closely with colleagues and or customers to identify solutions and improve workflows.

Top roles

Helpdesk / Support5 - 10 years
System Engineer / Administrator2 - 5 years

Back-end

SQL
PowerShell

Systems

VMware
Windows Server

Cloud

Azure

Network/Telecom

Firewall
Language
Fluent English
English
Fluent
Dutch
Fluent
French
Good
Work experience
Since 2011
Customer Success Manager @ ATA IT
01 March 2021 -

Conduct onsite visits, foster client relationships, deliver training sessions, and provide multilevel support including expertise in network setup and infrastructure management.

Support Engineer @ First-It
01 August 2019 - 28 February 2021

Executed an optimization and automation project enhancing workflows and provided first/second line support.

Service Desk Engineer @ Cheops
01 October 2018 - 31 July 2019

Provided first line support, executed Active Directory changes, and optimized workplace setups.

Technical Support Engineer @ Proximus
01 August 2011 - 30 September 2018

Progressed from Installation Technician to Corporate Support managing workload and troubleshoots for enterprise customers.

Education experience
Since 2011
Applied ICT @ SINT-ALOISIUS-MORTSEL
01 January 2011 - 31 December 2011

Diploma in Applied ICT.

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