Profile | Editx

Top roles

Helpdesk / Support< 2 years

Incident & Problem Manager< 2 years

Service Delivery Manager2 - 5 years

Technical Analyst< 2 years

Product Owner / Manager< 2 years

Agile

Agile/Scrum

Lean

Business Intelligence

SAS

Miscellaneous

ITIL

Mgmt Frameworks

Prince 2

Cloud

ServiceNow

Language

Native French

French

Native

Turkish

Native

English

Fluent

Dutch

Good

Work experience

Since 2013

Product Owner @ ING

01 January 2025 - Present

Responsible for KYC reporting cycles, strategic planning, backlog management, and stakeholder communication.

ITIL Manager @ ING

01 March 2020 - 01 December 2024

Managed incident resolution and service reliability, complying with regulatory requirements and implementing continuous improvement.

Incident / Problem Manager @ AXA

01 August 2017 - 01 March 2020

Coordinated major incident resolution and root cause analysis, enhancing operational efficiency and communication.

Team Leader L1 / L2 @ EVS Broadcast Equipment

01 April 2016 - 01 July 2017

Led L1/L2 support teams, ensuring compliance with SLAs, and implemented ITIL processes for service delivery.

IT Mobile Support Specialist @ European Parliament

01 January 2016 - 01 March 2016

Managed security updates and ensured service continuity for tablets used by EU Parliament members.

Technical Field Analyst @ CANON BELGIUM

01 January 2013 - 01 December 2013

Coordinated IT teams, managed documentation, and provided user interface support.

Education experience

Since 1997

General Education @ Institu Diderot

01 September 1997 - 30 June 2001

Completed secondary education.

Ceylan Top