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Prince 2
Cloud
ServiceNow
Product Owner @
01 January 2025 - Present
Responsible for KYC reporting cycles, strategic planning, backlog management, and stakeholder communication.
ITIL Manager @
01 March 2020 - 01 December 2024
Managed incident resolution and service reliability, complying with regulatory requirements and implementing continuous improvement.
Incident / Problem Manager @
01 August 2017 - 01 March 2020
Coordinated major incident resolution and root cause analysis, enhancing operational efficiency and communication.
Team Leader L1 / L2 @
01 April 2016 - 01 July 2017
Led L1/L2 support teams, ensuring compliance with SLAs, and implemented ITIL processes for service delivery.
IT Mobile Support Specialist @
01 January 2016 - 01 March 2016
Managed security updates and ensured service continuity for tablets used by EU Parliament members.
Technical Field Analyst @
01 January 2013 - 01 December 2013
Coordinated IT teams, managed documentation, and provided user interface support.
General Education @
01 September 1997 - 30 June 2001
Completed secondary education.