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Karim Bettaieb

Traffic Controller @ Infrabel
Brussels, Belgium

Skilled Digital Support Agent with extensive experience in customer service and technical support, specializing in system monitoring, incident resolution, and user assistance. Proficient in multiple programming languages and support technologies, with a strong focus on communication and organizational skills.

Top roles

Helpdesk / Support> 10 years

Front-end

JavaScript
CSS
HTML 5

Back-end

PHP
Python

Cloud

Azure
Language
Native French
French
Native
Arabic
Native
English
Good
Dutch
Average
Spanish
Average
Work experience
Since 2009
Traffic Controller @ Infrabel
01 August 2025 - 28 February 2026

Managing trains traffic systems.

Digital Support Agent @ OTW (Le TEC)
01 May 2021 - 31 August 2025

Daily monitoring of different systems to detect software failures and report different sales statistics.

Technical Support Agent @ IPG
01 February 2020 - 30 June 2020

Answering customers requests to resolve technical problems.

Technical Support Agent @ Winparf
01 May 2018 - 29 February 2020

Reception and treatment of phone calls for technical support.

Customer service B2C @ Contact center
01 January 2015 - 28 February 2018

Customer service management including inbound and outbound calls.

customer service @ Contact center
01 January 2009 - 31 December 2015

Inbound and outbound customer service and technical helpdesk management.

Education experience
Since 2006
SQL @ Bxl Formation, Digitalcity
01 January 2025 - 31 December 2025

Training focused on SQL, including Looping and SSIS.

HTML5, CSS, PHP, JavaScript, Python @ Technofuture Charleroi
01 January 2020 - 31 December 2020

Introductory training to various web programming languages.

Tourism Product Development @ School of Hammamet
01 January 2009 - 31 December 2009

BTS in Tourism Product Development.

Technical Bachelor @ High school Abdelaziz Khouja, Kelibia
01 January 2006 - 31 December 2006

Technical Bachelor degree.

Connect with Karim Bettaieb

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