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MUKADDES ERYORUK

Product Owner @ TomTom
East Flanders, Belgium

An adaptive senior IT professional with a focus on product ownership and process engineering. Brings strong technical expertise in customer requirements analyses, process design, project management, and operations. Offers strong problem-solving and analytical skills, and an ability to lead teams, while ensuring processes designed and optimized are safe, efficient, and compliant with industry standards and company’s mission.

Top roles

Helpdesk / Support< 2 years
Quality Specialist> 10 years
Product Owner / Manager> 10 years

Back-end

C++
Java

Systems

BizTalk

CMS

Joomla

Miscellaneous

Project Management

Business Intelligence

Power BI
Language
Native Dutch
Dutch
Native
Turkish
Native
English
Good
French
Average
German
Average
Work experience
Since 2004
Product Owner @ TomTom
01 January 2005 - 31 December 2017

Setup projects in Jira according company objectives and planning. Gather functional and non-functional requirements from internal stakeholders and keep them in close loop to ensure alignment on product quality/product requirements. Introduce product expectations to the scrum team and create product documentation/ planning on Confluence pages.

Sr Process Engineer / Quality Assurance Engineer @ TomTom
01 January 2005 - 31 December 2017

Setup processing chains with internal software for external customers following control plans and procedures. Detect, analyse, and resolve processing failures and report bottle necks to higher management. Design processing flows to identify automatization and overflow.

IT Support @ TomTom
01 January 2004 - 31 December 2005

Started in IT department to work on Windows XP+ Outlook migration project.; first line support (911) for internal customers.

Education experience
Since 1994
Graduate Teacher @ University College Ghent
01 September 2005 - 30 June 2007

Graduate Teacher program focusing on educational methodologies.

BSc, Applied Informatics @ University College Ghent
01 September 2001 - 30 June 2004

Bachelor's degree in Applied Informatics, focusing on practical computing skills.

Contemporary Languages & Maths (8h) @ DE LA SALLE COLLEGE GHENT
01 September 1994 - 30 June 2000

Secondary education with a focus on languages and mathematics.

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