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Setup projects in Jira according company objectives and planning. Gather functional and non-functional requirements from internal stakeholders and keep them in close loop to ensure alignment on product quality/product requirements. Introduce product expectations to the scrum team and create product documentation/ planning on Confluence pages.
Setup processing chains with internal software for external customers following control plans and procedures. Detect, analyse, and resolve processing failures and report bottle necks to higher management. Design processing flows to identify automatization and overflow.
Started in IT department to work on Windows XP+ Outlook migration project.; first line support (911) for internal customers.
Graduate Teacher program focusing on educational methodologies.
Bachelor's degree in Applied Informatics, focusing on practical computing skills.
Secondary education with a focus on languages and mathematics.