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Lead of the Project Management Office, ensuring the successful development and implementation of project management policies and procedures. Oversee and mentor Junior Project Managers.
Responsible for managing the end-to-end service delivery lifecycle across IT services and solutions, including cybersecurity and technology transformation initiatives.
Led the Workplace Services technical teams in proactive incident management and service improvements while managing P&L and ensuring alignment with client goals.
Managed comprehensive Workplace Services across multiple platforms ensuring continuous service improvement and proactive incident management.
Led operational efficiency in a large support team, enhancing service delivery while managing performance through defined metrics.
Documented incidents and resolved IT issues in a SLAs-compliant environment, dealing with various IT systems and providing feedback for quality improvements.
Provided customer support for web-based and mobile trading platforms specializing in oil trading.