Rôles occupés
Cloud
Miscellaneous
Systems
CRM
Agile
Mgmt Frameworks
Enterprise Tools
Sales
Lead of the Project Management Office, ensuring the successful development and implementation of project management policies and procedures. Oversee and mentor Junior Project Managers.
Responsible for managing the end-to-end service delivery lifecycle across IT services and solutions, including cybersecurity and technology transformation initiatives.
Led the Workplace Services technical teams in proactive incident management and service improvements while managing P&L and ensuring alignment with client goals.
Managed comprehensive Workplace Services across multiple platforms ensuring continuous service improvement and proactive incident management.
Led operational efficiency in a large support team, enhancing service delivery while managing performance through defined metrics.
Documented incidents and resolved IT issues in a SLAs-compliant environment, dealing with various IT systems and providing feedback for quality improvements.
Provided customer support for web-based and mobile trading platforms specializing in oil trading.