Rôles occupés
Helpdesk / Support> 10 years
Web Master / Web Manager< 2 years
Miscellaneous
IT Service Management
Web Applications
Technical Support
Troubleshoot
Sales
Customer Service
Communication skills
Langues
Maternelle Dutch
Dutch
Maternelle
English
Bon
Français
Bon
Expériences professionnelles
Since 2000
Senior Customer Support @ Volvo Trucks
01 January 2014 - 01 January 2024
Verlenen van eerstelijnsondersteuning aan dealers, analyseren, registreren, escaleren en opvolgen van problemen via ticketingsysteem.
Servicedesk medewerker @ AG Insurance
01 January 2007 - 01 January 2013
Eerste aanspreekpunt voor technische issues, coördinatie van interne verhuizen.
Web Engineer @ XS4ALL Internet NV
01 January 2000 - 31 December 2000
Opmaken en updaten van websites in PHP & MySQL.
Études et diplômes
Since 1994
Netwerkbeheer @ VDAB
01 January 2005 - 01 January 2006
Specialisation in network management.
Webontwikkeling @ Cevora
01 January 1999 - 31 December 1999
Specialisation in web development.
Toegepaste Informatica @ Hogeschool Gent
01 January 1996 - 01 January 1998
Bachelor's degree in Applied Computer Science.
Industrieel Ingenieur @ Groep T, Leuven
01 January 1994 - 01 January 1996
Bachelor's degree in Industrial Engineering.
Connect with Erik De Wolf