Top functies
Helpdesk / Support> 10 years
Web Master / Web Manager< 2 years
Miscellaneous
IT Service Management
Web Applications
Technical Support
Troubleshoot
Sales
Customer Service
Communication skills
Taal
Moedertaal Dutch
Dutch
Moedertaal
English
Goed
French
Goed
Werkervaring
Since 2000
Senior Customer Support @ Volvo Trucks
01 January 2014 - 01 January 2024
Verlenen van eerstelijnsondersteuning aan dealers, analyseren, registreren, escaleren en opvolgen van problemen via ticketingsysteem.
Servicedesk medewerker @ AG Insurance
01 January 2007 - 01 January 2013
Eerste aanspreekpunt voor technische issues, coördinatie van interne verhuizen.
Web Engineer @ XS4ALL Internet NV
01 January 2000 - 31 December 2000
Opmaken en updaten van websites in PHP & MySQL.
Opleiding
Since 1994
Netwerkbeheer @ VDAB
01 January 2005 - 01 January 2006
Specialisation in network management.
Webontwikkeling @ Cevora
01 January 1999 - 31 December 1999
Specialisation in web development.
Toegepaste Informatica @ Hogeschool Gent
01 January 1996 - 01 January 1998
Bachelor's degree in Applied Computer Science.
Industrieel Ingenieur @ Groep T, Leuven
01 January 1994 - 01 January 1996
Bachelor's degree in Industrial Engineering.
Connect with Erik De Wolf