Rôles occupés
Helpdesk / Support5 - 10 years
Web Master / Web Manager< 2 years
Systems
SharePoint
Windows Server
Microsoft Dynamics 365
MS Exchange Server
CRM
Salesforce
Cloud
ServiceNow
Miscellaneous
Technical Support
Langues
Maternelle Dutch
Dutch
Maternelle
Français
Courant
English
Bon
Expériences professionnelles
Since 2016
Knowledge Manager @ Cennox
01 February 2022 -
Implementeren van een knowledge base binnen het IT-support team voor BE en zo de First time call resolution verhogen met 30% en het verminderen van inkomende oproepen met 20%.
IT Support Engineer @ Cennox
01 February 2019 - 01 February 2022
Ondersteuning van het kantorennet (Hardware & Software), technische en functionele ondersteuning van interne applicaties, incident management via ServiceNow.
Digital content & Web designer @ Mobco
01 March 2017 - 01 October 2018
Digital strategy, SEO optimization, content management.
Digital Marketing Assistant @ Valentino
01 September 2016 - 01 January 2017
Beantwoorden van klantvragen, e-mailmarketing, content management.
Études et diplômes
Since 2017
Web Design @ Syntra
01 January 2017 -
Web development, UX-UI design, and Graphic design.
Connect with Mike Blomme