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Technical Support
Knowledge Manager @
01 February 2022 -
Implementeren van een knowledge base binnen het IT-support team voor BE en zo de First time call resolution verhogen met 30% en het verminderen van inkomende oproepen met 20%.
IT Support Engineer @
01 February 2019 - 01 February 2022
Ondersteuning van het kantorennet (Hardware & Software), technische en functionele ondersteuning van interne applicaties, incident management via ServiceNow.
Digital content & Web designer @
01 March 2017 - 01 October 2018
Digital strategy, SEO optimization, content management.
Digital Marketing Assistant @
01 September 2016 - 01 January 2017
Beantwoorden van klantvragen, e-mailmarketing, content management.
Web Design @
01 January 2017 -
Web development, UX-UI design, and Graphic design.
