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Stijn De Ketelaere

Customer Success Lead @ SymphonyAI
Oost-Vlaanderen, België

Freelance AI Program Manager, with a strong background in software development, data, digital transformation and AI-driven solutions. Technically skilled specialist who evolved from software development into leading complex, customer-focused integration projects.

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Developer / Programmer5 - 10 years
Software Administrator> 10 years
Application/Solution Architect2 - 5 years

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Since 2001
Customer Success Lead @ SymphonyAI
01 January 2016 - 31 December 2025

Led and developed the Customer Success and Professional Services Teams (5 FTEs). Over time we grew the customer base to 30+ customers.

Customer Success Manager @ SymphonyAI
01 January 2020 - 31 December 2022

Successfully translated technical possibilities into clear business value for both technical and C-level stakeholders during pre-sales projects.

Program Manager @ Proceedix
01 January 2016 - 31 December 2020

Managed and scaled the development & QA team from 5 to 20 FTEs (internal & external), implementing Agile methodologies that improved project delivery.

Senior software engineer @ Chili Publish
01 January 2014 - 31 December 2016

Developed complex software components for the graphic industry with a specific focus on automating QA processes and test scenarios.

Senior software engineer @ PwC
01 January 2005 - 31 December 2014

Was a core developer for Equazion, a key data analysis and BI solution, from its initial concepts through to its integration.

Senior software engineer @ Honeywell
01 January 2001 - 31 December 2005

Developed and integrated industrial software for access control and security systems.

Opleiding
Since 1992
Applied Informatics @ Hogent
01 January 1998 - 01 January 2001
Accounting-Informatics @ Sint-Hendriks Deinze
01 January 1992 - 01 January 1998
Connect with Stijn De Ketelaere

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