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KC

Kenia Cuatecontzi Morales

IT Support Engineer @ Cegeka
Limburg, België

Ik kom uit een vriendelijk en gastvrij land, Mexico, en ben zelf ook zo ingesteld. Ik ben een harde werkster die goed bestand is tegen stres. Ik vind van mezelf dat ik perfectionistisch ben en graag initiatief neem. Ik kan goed tegen kritiek en heb de nodige verbeelding.

Top functies

Developer / Programmer< 2 years
Helpdesk / Support< 2 years

Systems

Citrix
SharePoint
VMware
Windows Server

Front-end

Angular / AngularJS

Miscellaneous

Excel
Taal
Moedertaal Spanish
Spanish
Moedertaal
English
Goed
Dutch
Goed
Italian
Gemiddeld
Werkervaring
Since 2012
IT Support Engineer @ Cegeka
01 December 2018 - 30 November 2020

• Support engineer. Solving problems as Second Line Support. This ranges from helping small things such as replacing a defective mouse, to patching ports.
• Technical support for all users, both internal and external, on the desk or technicians on the road.
• Installation and migration from Windows 7 to Windows 10.

Analyst Developer @ QNH Consulting
01 May 2018 - 31 December 2018

Project Provincie Zuid-Holland. Frontend in Angular en backend in BettyBlocks

2ND LINE SUPPORT ENGINEER @ T-Systems Mexico
01 November 2013 - 31 July 2016

Generated TIK-Cards for employees. Spread the workload of employees. Communication with the team leader coordinator (TLC). Distribution of the work for my colleagues

1st. Line support medewerker @ T-Systems Mexico
01 July 2012 - 30 November 2013

• On call support 24 hours / 7 days every three months.
• Resolve the problems of the users creating new accounts in Active Directory, AS400.
• Creation of a new mail inbox, rooms, delete of the mailboxes, etc.
• Scalation of the incidents to upper levels after discard of possible solutions
• SLA to solve incidents, creation of problems for other levels.

Opleiding
Since 1996
Geodesy and Geoinfomatics @ Centrogeo
01 January 2008 - 31 December 2009

Specialty in geomatics. Where the phenomena in geographic space are framed and contextualized, to support the generation and application of knowledge from a territorial vision that contributes to solve the problems and needs that society demands.

Geodesy and Geoinfomatics @ Crectealc - INAOE
01 January 2007 - 31 December 2008

Remote Sensing and Geographic Information Systems Course.
The structure of the syllabus for this course is based on the syllabus developed under the auspices of the United Nations Office (UNO) for Outer Space Affairs for the Regional Centers for Space Science and Technology Education.

informatic @ Instituto Tecnológico de Apizaco
01 January 1996 - 31 December 2000

Diploma computing with speciality in Intelligent Systems

Connect with Kenia Cuatecontzi Morales

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